I fly fairly regularly and this is the worst airport! I picked it because of the prices and proximity to Columbia, SC, but I always regret my decision. The first time I flew through here, it took FOREVER to get my bags. We were the only plane there at the time. Unacceptable. Last night I flew in and my bags didn't make it on my connecting flight. I understand that things like that happen from time to time. However, the lack of staff to help folks with their baggage was unacceptable. Many people were waiting on someone to attend to them and we had to go to the ticketing counter just to be helped. Later, there were no attendants to be found anywhere in the airport (this goes for both Delta and American), so folks were just waiting to be helped. I've NEVER been to an airport where there isn't any staff there to help!! Won't be flying here again.
So I make it to all my appointments submit my paperwork via email, walk out the door and drive to AGS. I am walking into the airport checking my e-mail for flight information and see I have an email from my SCHP Recruiter saying a medical form wasn’t signed on their SCDPS letterhead and they need it transferred from the doctor's office paperwork to their letterhead.
I had been in the hiring process with South Carolina Highway Patrol since March, I was fortunate enough to get a conditional job offer and had 4 doctor related appointments and a drug test all in the same day at different locations before I flew out at 6pm and I had a 1.5 hr drive to AGS from NE Columbia.
The lady that helped me was so kind and understanding, I literally told her I have just gotten a conditional job offer had a ton of appointments today, a paper wasn’t signed at one of the doctor's offices and I'm going to miss this flight, what can be done?
She moved my flight to the first plane out of my home airport in Columbia, moved my return flight from my original ticket to the desired return date of the one-way ticket I purchased earlier in the week. Refunded my one-way ticket in full and also picked me the best seats I could ask for I literally did not change a seat via Delta App once.
I have flown Delta in the past, never had an issue with them, but I can say without a doubt this was the most pleasurable customer service experience I have ever had. It had been a long day a lot of driving and I was spent. She was caring, sympathetic, and compassionate a fantastic employee and I will fly Delta over any other airline until I have kids cause then it's just expensive.
I had booked my flight over a month in advance to see family in Chicago. AGS>ORD was the cheapest option. I tracked flights for over 2 weeks made my choice with to fly with Delta once again and it was done.
Everything had gone according to plan even buying a new one-way ticket because I had to cut my trip short because of job-related engagements. Delta Support couldn’t move my ticket I had already bought without it costing more than buying a new flight altogether. So I spent another $170 for a one-way.
Beautiful airport small and cozy. Great staff love their Christmas decorations
I have been flying over fifty years in small and large airports and know a little about service and a lot about ambiance. Measure other airports against this one! They have a military lounge.
All of my paperwork had to be turned in and completed while I was going to be out of town so I had to get this resolved before I flew out. Doctor’s Office wouldn’t let my emergency/record contact bring the paper in because they were transcribing to a piece of paper that wasn’t theirs.
Small and quaint. Clean. Friendly agents at check-in. No TSA precheck. Nicer than most small town airports.
I will forever regret not getting this lady's name that works at the Delta Baggage Check Counter - She's a short 30-40s African-American lady with the braided hair, beads, and glasses. She was wearing a red polo and black pants. I just wanted to say thank you!
So I went to the baggage ticket counter and was just going to see what could be done and how much it was going to cost me before making a 1.5hr drive back home to run to the doctor's office.
Augusta Regional Airport is a US Airport based in Augusta, South Carolina. Augusta Regional Airport is located at 1501 Aviation Way, Augusta, GA 30906, USA.
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