Best bike shop anywhere! Friendly, informed staff with their number one priority of excellent customer service and competitive pricing. Over the years, I have purchased numerous bikes for my children and several, both road and off-Road for myself. All have been maintained for years by Brett Autry and his staff under their lifetime service warranty and each time, with a smile and friendly customer service. So if you are looking for the best inventory of bikes at competitive pricing and the friendliest, most knowledgeable service for life; look no further than Outspokin. You will join the ranks of thousands of fully satisfied customers.
I purchased a bicycle from there and had great customer service. I've gone in several times for service with no questions asked, until today the employee asked if I had purchased the bike from them. I was surprised by that, once I told him I purchased from them I received service that I received when I ordered my bicycle.
Asked about a bike rental and apparently there's only one person there that can handle bike rentals. They said he would be back in a couple mins but 30 mins later there wasn't anyone. We asked if they could call the employee and see if he could help but they just recommended another bike shop.
The owner himself of Outspokin, Brett Ardrey shamelessly & smugly admits he does not care about good customer service which he proved true after my mistake of choosing Outspokin to make 3 very minor repairs to my bike. After picking up my bike 2 days later than when I was told it would be done, I discover only 2 of the 3 problems were repaired. AND Outspokin charged me almost double the cost than the price I was quoted when I brought it in. They had to keep my bike an additional 2 days to complete the half-effort job performance that should have been finished the first time, and then slapped me with an additional $20 labor fee which I had already paid for the first time. How much sense does it make to charge the customer 2 labor charges for their shameless labor negligence on my initial order? And they help themselves to replace old equipment with new overpriced equipment without asking first. They are crooks.
I should have chosen Andy Jordan, and I will from now on.
This is very bad business. "The customer is always right" falls on deaf ears at Outspokin.
I took my bike there for a tuneup and the bike didn’t ride well after the tuneup. The chain kept coming off. Upon taking it to another shop it was discovered that the only thing they did was replace wire cables but didn’t replace necessary components. Don’t waste your time going to this bicycle shop.
WARNING:: DISHONEST & SHADY BUSINESS REPORTED TO THE BETTER BUSINESS BUREAU::
Outspokin Bicycles is a US Bicycle Store based in Augusta, South Carolina. Outspokin Bicycles is located at 1904 Walton Way, Augusta, GA 30904, USA.
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