Coleman moved our family locally last weekend. The representative who came to give me a quote on the move was quickly responsive to my email inquiry and got my quote prepared in less than 24 hours. He was appropriately detailed, and the quote was reasonable. The quote he gave me was what we paid- no hidden costs. He stayed in touch and took care of details to make our move happen, even on the weekend before Christmas. The crew who moved us were courteous and took good care of our property. They showed up on time and did a fine job. My only negative comment is that there seemed to be some lack of communication between people at the company. For instance, the crew came without mattress cartons, though the representative who gave the quote said they'd have it and put it in the quote. The crew said they weren't told this. There were other small things like that as well, but the crew handled these problems fairly gracefully, and all turned out well. I would recommend Coleman to others.
Never use Coleman unless you absolutely have to. Their Hawaii branch put my kitchen items (unaccompanied baggage that is meant to be delivered much faster) on a boat instead of a plane and my two boxes have been sitting in a port in LA for over 3 weeks. I shipped a car from Hawaii to Atlanta faster than they could ship 3 boxes that weighed 220 pounds in total.
Worst decision I ever made choosing this company. Supervisor hung up on me because I told her how upset me and spouse in regard to pieces missing etc.
They packed my house up and my husband did a walk through but didn't open up the drawers. He figured that was basic in packing and that what you are looking for in a walk through are whats left out like chairs etc. When i walked in layer I found a significant amount of things left behind. Mop, step stools, sealed dog food bag, sealed lotions, and everything under the bathroom sink. In the kitchen everything in the dishwasher and 4 drawers were left unpacked. They had to come back to pack what was left. The woman( her name is Lyn) from the first packing job came back and she was not too happy to have to pack again, that was clear. While she was trying to pack she would pick things out that she didn't think it needed to be shipped and with toss it on the counter and she had a problem with me wanting to pack the dog food. I asked why can't she pack it because it's sealed and she said we don't pack that kind of stuff but in the end she ended up packing it because obviously it was okay and she just didn't feel like packing it. After that I saw my son's cologne bottle on the counter and as I went to go put it in one of the boxes she physically shoved my hand away in a rude tone said you cannot pack liquids! Then she proceeded to tell me that I should have double-checked the list and if I have a problem with what can't be packed I need to take it up with transportation. I felt she could have just said sorry we cannot ship liquids so we won't be able to pack that. There was no professionalism here no explanation of how things were done just downright rude and nasty. This woman physically touched my body. She further disrespected me by telling me that my husband should have said something to her when he did a walk through. I told her that she should have have packed everything in the house and that we shouldn't have to look at every single drawer because it is the basic rule of packing to empty out every cabinet. I mean this woman stayed down stairs and packed the pantry and kitchen the whole time while these men did every single thing else! Also, I myself did not see the papers about what should or should not be packed and I was unsure of the rules but instead of this being explained in a nice professional manner it was yelled at me in my own house in front of my four children. It took everything in me to maintain my composure and to tell this woman that I was going to report her for the way that she was acting and for having smacked my hand away. She assumed no responsibility for anything that she did and kept blaming everything on the other packers from the last time. When I did tell her that I was going to report her she said she was going to report me. I questioned her as to what needed to be reported on my end she stayed quiet. One of the women who was there packing with her the second time apologized to me on her behalf for the way I was being mistreated. At the end of the day it was this woman with her packers that forgot a lot of things and they had to fix the issue by coming and re- packing. If she had a problem with it, it should have been done right the first time. The clerk over the phone told me that the manager was going to deal with the situation but I highly doubt that anything will be done about the matter. Lyn should not be moving military families!
From the initial visit by the estimator to the moment the empty moving van drove away, my wife and I have been completely satisfied. The packers and movers and office support staff were highly professional, careful, courteous and otherwise a delight to work with. I would certainly recommend Coleman for your next move.
Coleman Worldwide Moving is a US Moving Company based in Augusta, South Carolina. Coleman Worldwide Moving is located at 1427 Marvin Griffin Rd, Augusta, GA 30906, USA.
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