No way will I stay at this motel again. Booked 2 nights while my father-in-law was a patient in Augusta Univ. Hosp. We had just gotten into our room for the first night, when a stranger knocked on our door asking for money. The next morning, a woman, who we saw sitting outside earlier approached us asking to use our bathroom. Needless to say, we had no intentions of staying a second night. We didn't expect anything extravagant with this motel but thought with it being directly across from the hosp., it would be common for families of patients in the hosp to stay here and be safe. However, management doesn't seem mind if their guests are approached by strangers (homeless drug addicts, I'm guessing) asking for money or to come into their rooms. When my husband went to the front desk to cancel the second night, there was no apology or concern when he explained what had happened. The response he got was, "you have 15 minutes to return your room keys." No joke.
An abysmally run establishment. My bed was literally sunken in in the middle in addition to having a plastic covering over the mattress so that it made a crinkly sound every time I moved. I got almost no sleep for this reason and also because guests next door and right outside my door were shouting at each other well past 4 a.m.
Black mold around tub they tried to cover with new caulk. Man said he wasn't authorized to give discounts and I'd have to speak to day manager about it. The day manager laughed and told me he was the owner!!! They won't get another DIME from us!!!
So I headed back to my room, got dressed, and made it apparent I was avoiding looking at this man when I came to check out because I had no desire to speak to someone who had been so rude to me. He made it a point to come over and comment on how I "looked different" now that I was in a different outfit, then proceeded in a passive aggressive manner to tell me to "Have a nice day" as I was headed out the door.
Rooms were fine, room service was great good to see the bed made and new towels when I came back to the room from work
They were renovating so no breakfast, got stuck in the room because the door handle came off and could barely open the door because they had just painted. The room was unfinished, the plastic on the bed, we unfortunately didn't notice until leaving there was blood on the plastic they put to cover the bed, bugs found in bathroom. Good thing we bought our own things because some stuff was missing and the tub was dirty. Usually don't complain about stuff but this place had too many outrageous things going on for me to not say anything
Will never stay there again and don't recommend you do either.
There was also an unnecessarily rude and condescending staff member at the front desk in the morning. They had several large signs up that said they "preferred" guests not take breakfast back to our rooms to avoid accidents. Fair enough. I grabbed a breakfast pastry (which I promise you I had no chance of spilling anywhere) and cup of coffee, then I went to walk outside to eat my breakfast hoping the sunlight would help wake me up since I had gotten maybe 30 minutes of sleep. The man at the desk began rudely yelling, "Ma'am, ma'am, the sign!!" pointing his finger forcefully at the wall in a manner that suggested he thought I was stupid and couldn't read. I explained I wasn't going back to my room and just wanted to eat outside. He continued shouting at me, and I finally noticed he was pointing to a smaller sign on the wall that said "no carryouts." Perhaps they shouldn't have signs that have conflicting messages on them because the other, more prominent, larger signs said it was a mere "preference" and also that they just didn't want breakfast in the rooms, which would imply eating my pastry outside should be fine.
Econo Lodge Downtown is a US Lodging based in Augusta, South Carolina. Econo Lodge Downtown is located at 1103 15th St, Augusta, GA 30901, USA.
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